When it comes to customer cancellations or complaints nothing can be more frustrating, not only have you spent time and money converting this customer, there is the costs with converting the sale in the first instance and implementing the order, not to mention the costs associated with training your staff and so on. 
So many companies spend so much time and attention on selling they forget about cancellations and customer services and just accept churn as part of the sales process.

The biggest issue with staff within these departments is they have to think on there feet for each situation and in most cases they make it up as they go along, there can only be so many reasons why a customer wants to cancel. We at Sales Script have the experience to produce bespoke mini scripts for each potential situation thus allowing you to minimise cancellation and produce a consistent and professional message every time. 

Not only does a script ensure that your customer service training is consistent in the message you put across to your customers it also maximising every opportunity to save a customer canceling. A customer services script also acts as a training aid and shows up strengths and weaknesses of each individual within your team allowing you to focus on there particular training needs and KPIs.